Definition of Attributes for Standard Benchmarking of Cloud Services

Today's era is now embracing the cloud computing as a new emerging technology. As a matter of fact the cloud computing technologies are now playing a very vital role in almost every commercial as well as non-commercial field; including large or small-scale businesses, IT organizations, Government, Quasi-Government, Public and Private sectors. In a cloud environment the service provision is usually handled by large number of different service providers. As it is a growing market, these providers try to attract the customers by highlighting their strengths, and also undermining their areas of improvement. In this competitive era it's very difficult for the customer to evaluate or compare the Service Quality and Service Ratings for offered services. This tends to create even more complex situation in case of multi-cloud management environment when customers are required to choose different services from multi-cloud platform involving different service providers in order to fulfill their organizational needs. The Problem is to choose a service which provides optimum, cost-effective, highly available, reliable, portable, scalable, efficient and secured services in cloud environment. This problem becomes more severe in case of multi-cloud management platform, where complexity will be higher as involvement of different providers, result into a cumbersome process of choosing the best provider. If the customers are new user for this technology, it is very difficult task for choosing a provider. Even if customer is having some information regarding services or those who are familiar with the provider services, this problem of choosing best provider is also complex as it involves comparing all the services from each service providers individually, understanding all their security terms, rules and financial aspects separately. This process is thus time consuming, slow, complex and annoying for the customers especially for new users. There must be certain criteria's which forms the basis of Quality Rating Comparison Analysis of services between different service providers. If the standardization of the searched criteria is further worked-out, then it will help in creating a benchmarking for comparing services provided by different service providers. Also it will help in reducing the complexity and extra workload required by customers in searching best service provider, thus enabling faster and less time consuming approach.